When you go to the trouble of installing a product that has a lifespan of 15 years or more, does it matter that your roofing prospects experience customer satisfaction? You can bet it does! Successful Carsa Frisco roofing business is built on referrals as well as recommendations you can nurture by offering a stellar experience that puts the homeowners’ needs first.
Here is how roofing specialist can create an outstanding roofing customer satisfaction with roof repair.
- Property Damage Should Be Minimized
Even seasoned roofers may damage property from time to time: dinged AC units smashed flower beds and scuffed siding. Not only do these mishaps subtract from the roofer’s bottom line, but damages make homeowners unhappy too.
Professional-grade roofing material, like the Equipter RB4000 specialized dump tank, promotes lower damage risk. The raisable container extends backward up to 4 feet past the frame, granting the roofers with the option to put it over flower beds, hedges, and new landscape features, so they’re less prone to get hit by falling shingles.
The Equipter’s large vessel, which takes four cubic yards of rubble, provides a solid–but lightweight–aluminum bed on wide tires. That means you can stand the large trash container next to the home without the inconvenience or mess of gouging trenches into a customer’s yard.
Whether you’re operating a city alleyway or a small town pavement, tight spaces make replacing roofs more trying:
- You have less room for miscalculation. Tight spaces can create headache-causing damage potential. What’s worse, there may be the extra risk of damaging a neighbor’s house, too.
- You have less room to maneuver debris. Around corners, over bushes, and up ladders—maybe all at the same point! Small areas and city spaces make the removal and disposing of goods even trickier and more time consuming than when you’re working a larger property.
- You have fewer or, no place to put a standard-sized dump container near the home. This usually forces roofers into the wheelbarrow method of rubbish removal, adding to natural wear and tear on crew members and increasing labor hours for roofing business owners.
- Say thank you.
Issuing a post-project thank you letter, or gift to property owners could be described as a gesture with a significant impact. It communicates your gratitude for their business and helps you remain top-of-mind, so the roof covering client is more prone to endorse your roofing company to a family, friend, or acquaintance.
Thank you’s don’t necessarily have to be complicated or pricey. Here are a few customer appreciation ideas:
- Handwritten thank you note
- Gift card to the local business, much like a biscuit or coffee shop
- Branded promotional items, like tape measures, yardsticks, travel mugs, or reusable water bottles
- Empower the organization to deal with issues onsite.
No matter how established you are or how professional your team is, there’s invariably the potential for onsite problems. And such issues could become big-time headaches in case the customer hears one of your team members say: That’s not my department or That’s not my problem.
Give one or more onsite crew member authority to solve minor issues quickly. As roofing specialist in Frisco, you need to set up a process to handle any more significant problems with minimal hassle–and a few phone calls–as possible.
The more consistently your roofing team can solve problems over the course of the job, the better satisfied those clients will be.
- Commit to maintaining a professional image.
Roofing is typically a dirty job, but it’s one you have taken pride in. Let that pride show–and make homeowners happy–by purposefully developing a clean, professional image that helps build roofing customer satisfaction.
Give crew members work shirts and sweatshirts with the company logo–and regularly re-supply them when they become worn.
Keep a clean job site by containing debris in equipment such as the Equipter RB4000.
Ensure roofers are making use of appropriate language while on the job site.
Keep roofing vans, trucks, trailers, and other vehicles clean as well as well-maintained.
Before you decide to remove any roofing tools, survey the property to identify potential damage trouble spots, including landscape features and utilities. Pinpoint areas of concern on adjoining properties, if it is required. Make sure all crew members are aware of these regulations to allow them to steer clear of the obstacles while onsite. Also, consider marking the damage hazards with bright flags or cones so roofers can easily navigate them while moving materials.